Frequently Asked Questions

TimeMoto is your all-in-one time and attendance solution. Get control of your employee time and attendance, see when they clock in and out, schedule shifts, generate reports, and more. All while staying compliant with your local labour laws. Read our guide if you are new to TimeMoto and time registration.

TimeMoto’s whole goal is to make time and attendance easier for you. With our Time Clocks and TimeMoto Cloud, you’ll improve your HR administration in many ways. For example, you’ll benefit from access to more accurate payrolling and insights, real-time attendance monitoring, and a clear audit trail of all clocking events to guarantee full transparency. TimeMoto can help you plan shifts, manage holidays and absences, run reports, manage overtime, define payout rules, and more. Discover our Time Clocks, and explore our Cloud Plans to learn more.

If you want to profit from an easy-to-use, managed cloud solution that is actively developed, you should use a TimeMoto Cloud Plan. TimeMoto offers three different subscriptions, including a Free Plan that contains the basics of timekeeping and reporting for up to 10 users (including a manager role). Data from our Time Clocks is synchronised with your TimeMoto Cloud, where you can monitor attendance, run reports, and more. Visit the Pricing page to compare Plans.

You can sign up for a free trial of our most extensive TimeMoto Cloud Plan on our Cloud Plans page. You will be given a 30-day free trial of the Plus Plan with all our available features. It is up to you to decide if you want to stay on this plan after the free trial period expires. If you do nothing, you will automatically transition onto the Free Plan. You will have the ability to choose to upgrade to the Essential or Plus Plan.

On our Downloads page, you can find many resources. These include quick installation guides for our Time Clocks and product sheets. The TimeMoto Support Centre offers a lot of helpful articles, including a ‘Getting Started with TimeMoto’ tutorial covering Time Clocks and TimeMoto Cloud. You can also check out our YouTube channel for our tutorials.

One key aspect of labour law in many countries is the requirement for businesses to record work hours accurately. TimeMoto helps you keep on top of regional labour laws described on our Labour Laws & Regulations pages. Our Time Clocks and TimeMoto Cloud comply with privacy regulations, including GDPR in the EU. For more information on the data we collect and the measures we take to protect it, please read our Privacy Statement.  

You create an account by going onto the TimeMoto Website, going to the upper right-hand corner, and pressing the figure icon. From here, you get a menu with three options – Webshop, Cloud 1, and Cloud 2. Under ‘Webshop’, you can sign up for an account if you don’t have one yet. Or, even quicker, sign up by just clicking here.

You need to have an account to use a TimeMoto Time Clock and to use TimeMoto Cloud. Having an account will create a profile for your business and employees where all your accumulated data is stored for record-keeping and convenience.

If you’ve forgotten the password to your TimeMoto account, you can press here and enter the email address you connected to your account for a recovery link to be sent to you. If you’ve forgotten the email associated with your account, please get in touch with customer support directly here.

TimeMoto Cloud has three subscription options: Free, Essential, and Plus. Each Plan has different features, but they are all compatible with the TimeMoto Time Clocks. The Essential and Plus Plans have a monthly cost and an additional monthly cost per user. If you have more than 75 employees, you can benefit from the discounted monthly rate per employee.

You do not need to pay to use the TimeMoto Cloud Free Plan. This Cloud Plan is perfect for smaller companies with up to 10 users (including a manager role) who don’t need much but the basics of timekeeping and reporting. To get more features with unlimited users, look up the Essential or Plus Plans.

The main place you can find help articles for the TimeMoto Cloud is in our Support Centre, but if you still have questions after taking a look, feel free to contact our Support Team.

All Time Clocks have a quick installation guide to help you set up your Time Clock for the first time. In our Support Centre, you’ll also find articles on how to set up your Time Clock for the first time or how to mount your Time Clock to a wall.

A Time Clock is a device that employees use to clock in or out to indicate the time that they’ve worked. There are several methods to clocking in or out, such as RFID badges and a personal PIN code, or even fingerprint and face recognition. Go to our Shopping page to find our Time Clocks, or the Configurator page to figure out what works best for your business.

All your employees need is a TimeMoto Cloud User Account. Once that is established, your employees can clock in and out on a TimeMoto Time Clock on any device with a browser and internet connection with TimeMoto Cloud or use our TimeMoto Cloud mobile app.

Every business has its own unique needs. Don’t know what kind of device your business needs? Check out our configurator page and narrow down your options.

TimeMoto Time Clocks are only compatible with TimeMoto software. To compare your options, check out our Pricing page.

By going to the shopping page on our website, you can click on any of the items you see to add them to your cart. From there, you can order either as a guest or through your account.

Currently, order details cannot be adjusted once the order is placed.

You can pay with Visa or Mastercard, PayPal, Apple Pay, and Google Pay. On our Netherlands web shop, we also accept iDEAL.

TimeMoto primarily ships within the EU and US, and while it is possible to ship outside these two regions, it comes with more complications. Please contact customer support for more information on how we can best ship to you.

Shipping costs depend on your region. In Europe, shipping costs are free over 50EUR; in the USA, we offer free ground shipping with UPS. To see more details about shipping and delivery, check out our Delivery & Warranty page.

This can be found in your personal TimeMoto account.

TimeMoto has a 14-day money-back guarantee on all our products (excluding our software). During this time, you can return an item purchased from our online store for a full refund. Limitations apply.

If you’d like to cancel an order that hasn’t shipped yet, please get in touch with us as soon as possible. If you’d like to cancel an already shipped order, please refuse delivery at your door. UPS will then return the order to us, at which point we can cancel it and issue you a refund.

You will receive your refund within 30 days of your return or cancellation being accepted.

The only kind of exchange TimeMoto can facilitate is the return and subsequent purchase of another product.

All our products are manufactured to stringent quality and safety standards. We offer a 3-year warranty for many of our products after registration of your product. For more info, go to our Delivery & Warranty page.

Based on the parameters here, we will take repairs for free within the warranty period or provide a quote if your time clock is no longer under warranty. Use this form to request your repair.

The repair is usually completed within 1-2 working days unless extenuating circumstances exist. If it can be repaired, it will be sent the same day (and the customer receives an automated email with tracking) or replaced (if in stock). It takes another 1-2 working days to process (and you will receive an automated email with tracking).

Your product needs to be returned or requested to the third party where your product was purchased.

TimeMoto stores your personal data on your individual TimeClock device and TimeMoto account. No personal information is handled outside these two designated places as in compliance with GDPR.

The TimeMoto Cloud application is, by default, not intended to store any sensitive (biometric) data such as fingerprints and/or facial scans as defined for any customer located in the EU/EFTA region. Furthermore, all TimeMoto clock-in terminals offer an alternative to biometric identification (e.g. via RFID or pin), safeguarding legally required users’ free expression of will. If users consent to biometric identification (i.e. by means of fingerprints or facial scans), all such data is then encrypted and stored locally on the TimeMoto clock-in terminal. No biometric data, or any encrypted results thereof, are kept anywhere else than on the specific TimeMoto clock-in terminal. Moreover, the encrypted files are not traceable to an individual fingerprint or facial scan.

TimeMoto complies with local labour laws and GDPR, and equivalent regulations on privacy and data protection in all regions where we are available.